Practice & Complaints Policy Our Commitment to you

Our aim is for patients to be pleased with their experience of our service. So we would be very pleased to receive any feedback you may have about our service.

We take complaints very seriously in this practice. Please refer to our complaints procedure below if you wish to make a complaint.

Patient Complaints

In the event that a patient wishes to make a complaint:

  • Inform the receptionist of the nature of the complaint
  • Reception must advise the Principal immediately
  • Where possible, put the complaint in writing, either by letter or email to

Write to
Essence Dental Clinic
219-221 Straight Road
Harold Hill

  • An acknowledgement to the patient will be received within two working days
  • An investigation will take place and a resolution will be reached as soon as possible

Your Commitment to us

Please treat our staff with the same respect you expect from us. Harassment of our dental team will not be tolerated.

Action may be taken by the practice owner against patients who harass the dental team. You may be de-registered from the practice.

Harassment includes but is not limited to violence, abuse and offensive language.

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Last updated: 1.3.2019 at 16:51 GMT