Privacy and GDPR Policy

Essence Dental Clinic runs this website and provides dental services at our Romford and Gants Hill clinics. We respect your privacy and protect your personal data. This policy explains what we collect, how we use it, and the rights you have.

Personal data we collect

We may collect the following information when you use the website, contact us or become a patient.

• Name, email address, phone number and address
• Date of birth where required for dental care
• Medical and dental history, clinical notes, x-rays and treatment records once you become a patient
• Appointment details and correspondence
• Payment information when needed
• Technical data such as IP address and browser details when you submit a form online

How we use your data and lawful basis

We use your data for the following reasons.

• To respond to enquiries and appointment requests
• To provide dental care, plan treatment and maintain accurate records
• To handle payments or insurance
• To manage appointments and send reminders
• To meet legal and regulatory duties linked to dental care

The lawful basis for processing includes consent, legitimate interest, contract and legal obligation. For anything that requires specific consent, we will ask for it directly.

How we protect your data

We store personal and clinical data securely. Access is limited to authorised staff only. Systems are protected by physical and digital security measures.

We keep data only for as long as required by law or professional guidance. When no longer needed, it is deleted or destroyed securely.

Who we share your data with

We share data only when required for your care or when the law requires it. This may include:

• Dentists and dental nurses involved in your treatment
• Dental laboratories or diagnostic services
• Payment providers or insurers
• Regulators or legal authorities if required

We do not sell personal data.

Your rights

You have clear rights over your personal data. You can:

• Ask what data we hold about you
• Request corrections
• Ask for deletion or restriction of processing
• Object to certain uses of your data
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, email privacy@essencedental.co.uk. We respond within one month.

You also have the right to raise a concern with the Information Commissioner’s Office.

Cookies and tracking

If the website uses cookies or tracking tools, they will only be used for essential website performance or analytics. You can manage cookie settings through your browser.

Changes to this policy

We may update this policy when needed. The latest version will always appear on this page.

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